Case per Veti

Custom-product returns

What happens when there is a problem with a custom-made product.

This is practical store information and does not replace legal advice or applicable consumer rights.

Products made for you

Custom-made products generally cannot be returned merely because the customer changed their mind, but this does not limit rights that apply to defective or incorrect products.

Defective, damaged, or incorrect items

Tell us if an item arrives defective, damaged, or different from the order. Each valid issue will be reviewed individually.

What to provide

Include the order details and clear photos showing the issue without sending unnecessary personal information.

Review

After review, the business will propose an appropriate solution based on the issue and applicable rules.